Please always remember to ask for a Reference number when reporting a crime to SAPS, as well as when reporting accidents etc. to EMPD. Whenever there are incidents, a reference number must be given as proof that the incident was reported; and this reference number is used in all communication handled in connection with the incident until a case number or accident report number is given. If you do not receive this number and there is no response to your report, you have no leg to stand on, as they will not be able to trace your call; and they can even deny that you had ever called at all. It could be vital in cases where lives or goods have been lost due to the lack of service/response by authorities, to bring to justice the people who have neglected these duties. Although the reference number should be sufficient, also try to get the person’s name you spoke to, as well as the time. The more info you have, the better your chances of having the required response to your emergency.  This reference number, however, should not be confused with a case number or accident report number, which is given after the crime has occurred or accident has happened etc. There have been a few incidents where we have tried to solve issues of non service, but due to no reference numbers being given, it has led to unresolved issues which could have been sorted out quickly. 

Thanks and regards,
Clive Patterson
Head: CSF PR and Media
Benoni Community Safety Forum